Intelligent automation in payment investigations

11 November 2025

Turning operational bottlenecks into competitive advantage

2pm GMT | Webinar

In partnership with

Global payments are transitioning towards real-time settlement due to SWIFT’s impending end of the MT/ISO 20022 cross-border coexistence period in November 2025. Financial institutions now find themselves at a critical inflection point, where outdated investigation processes will become costly bottlenecks.

Payment investigations are increasingly under strain as institutions face mounting pressures of compliance complexity, system change and rising customer expectations. These challenges slow down investigations, drive up costs and expose weaknesses in rigid legacy platforms. Banks and insurers must find ways to modernise without the disruption of core replacement.

Intelligent automation now offers the opportunity to transform legacy platforms into engines of speed, transparency and competitive advantage. Intelligent automation provides a clear path forward, enabling faster resolution times, improved transparency and streamlined compliance across the payment lifecycle. By layering automation on top of legacy systems, financial institutions can lower exception volumes, reduce operational risk and build more resilient and customer-centric operations.

This webinar will bring together decision-makers across payments, operations, compliance and technology. Chaired by John Everington from The Banker, our panel will explore how automation and AI-powered workflows are helping institutions future-proof investigations and drive competitive advantage through lower cost of ownership and greater agility.

KEY DISCUSSION POINTS

How are legacy platforms creating bottlenecks in investigations, exceptions, and reconciliation?
How can AI-powered automation reduce false positives and exception volumes, accelerate resolution, and simplify compliance updates?

In what ways might AI evolve beyond today’s automation to enable smarter decision-making in payment operations?
How can banks balance the transformative potential of automation with the need for compliance, oversight, and effective risk management?

What strategies are financial institutions using to modernise investigations without core replacement, while preparing for ISO 20022 and the real-time payments future?

WHY ATTEND

The Banker's webinars are 60-minute digital sessions designed for maximum engagement. Our panel discussion offers a unique opportunity to connect with industry leaders and get your most pressing questions answered in interactive Q&As. Your digital pass includes access to the live stream and on-demand content for 30 days. Join the conversation!

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